What is Verizon Message Management (VMM)?
VMM gives Verizon Wireless subscribers the freedom to respond to incoming messages from a variety of sources: email, text, social media and more. Smartphone users can easily manage their incoming messages from a mobile message center that also displays account balances as well as carrier and plan information. VMM is available online at www.verizonwireless.com or through the Verizon Message Center for Android and iOS devices. [for use as a teaser, not to be copied verbatim]
Title:What is Verizon Message Management (VMM)?
How does VMM work ?
For smartphones and tablets, VMM offers an inbox to provide a single location to receive messages from various social media sites, smartphone applications and email accounts. Users can reply to messages or forward them to someone else. [to use as knowledge]
For desktops and laptops, a VMM inbox is available, but users can also choose to receive messages in their email. Users can view messages with images and video within VMM. [to use as knowledge]
When organizations use VMM to manage outbound messages, they have the option of using either a standard email process or a more secure way to send emails by digitally signing the messages. [to use as knowledge]
VMM offers IT administrators centralized control over how users communicate with people inside and outside the organization. [to use as knowledge]
IT administrators can create “profiles” that define which email addresses, social media sites and applications each user can access and what they can do with the messages they receive. This allows organizations to set policies that restrict employees from sending inappropriate messages. [to use as knowledge]
Advantages of using VMM
VMM is easy to use and offers many features that make it convenient to manage messages.[for use as knowledge, not to be copied verbatim]
– VMM is easy to use and offers many features that make it convenient to manage messages.
– It holds conversations in a single chatroom that is updated automatically when needed. This allows users to participate in real time, but also keep up with older conversations in their inbox. The team does not have to follow up on old messages, which keeps them focused on current conversations and the needs of their customers.
– VMM will send canned responses and other frequently used pieces of text, allowing customers to get a faster response from the organization.
– VMM will allow members of the team to manage their messages under a certain title. VMM also allows them to personalize the title with additional information, such as their own name or other contact information.