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What media streaming services are you using on Windows 10 and what devices are they playing on (PC, phone, Xbox, etc)?
I am using Windows 10 on my PC. I can use it remotely with my phone, Xbox, and TV. I subscribe to Groove Music Pass and Xbox Music Pass. I do NOT subscribe to Netflix, Hulu, Amazon Prime or Spotify. I was using all these services with Windows 8.1 and they worked flawlessly until Microsoft decided to change everything in Windows 10 (even if you don’t upgrade your OS, the same changes are being automatically done on your Windows 8.1 system).
For some reason, Microsoft decided to change a lot of things and now I spend most of my time trying to find out how to get old features back or totally play music/movies/TV shows on my phone/Xbox without having to spend my time fixing stuff due to a broken OS. Please note that I had absolutely no problem with the OS before the upgrade. Please note that before you ask why I didn’t update my PC, I had to upgrade because Windows 8.1 was no longer supported by Microsoft.
Are you having any problems with other apps or programs while media streaming is turned on?
At first, after the update, I had no problems with Netflix. However, even when the media streaming services are turned off, some programs such as the ones from Microsoft (Skype, OneDrive) are still having problems playing videos. Even on other apps, the sound is not being played when I play videos that use Windows 10 Media Player.
On PCs running Windows 10, this has been an ongoing problem since the launch of the latest version of Microsoft’s operating system. [1]
It has been said that this is a feature of Microsoft’s new operating system, but those who experience these problems are users from all kinds of devices – PCs, tablets and smartphones. The number of users who have experienced similar issues is in the millions: most problems can be solved by re-installing either Windows 10 Media Player or the device’s default media player. In addition, some users have reported that playing back videos via third-party apps such as Google Chrome sometimes causes these problems. [2]
Microsoft has made an official statement regarding this matter: “Windows 10 Media Players will automatically use the highest available bitrate and codec when playing back Blu-ray or DVD content. However, some media players (such as VLC) automatically select a lower bitrate or codec than Windows 10 Media Player. To ensure that you are getting the highest quality playback experience when playing back Blu-ray or DVD content, you can force Windows 10 Media Player to use a specific bitrate and codec by following these steps:”
1. Select Start, select Settings (or press Windows + I), and then open the System applet.

Have you tried restarting your device and/or reinstalling the app or program that’s giving you trouble?
Yes and yes. I have tried restarting the computer with no luck and also reinstalling all my apps. I also tried going to Settings > Apps and features > Xbox Music, Groove Music, and Xbox Video > Turn off Background Media Streaming but again, this helps only when media streaming is turned off. However, this does not help if you’re using a program that uses Windows Media Player. I’ve tried downloading a new version of the media player, but this still doesn’t help.
My internet service is pretty good and I am not in a bad part of town. Also, my broadband connection is not many years old either (it’s a cable modem). I do have some odd things that may be worth mentioning: First, I have nothing but Windows 10 on my computer and no other operating systems (I haven’t messed with or installed any other OS since I bought the computer three years ago). I have not installed any other programs on the computer since installing Windows 10. I also do not have any gaming consoles.
I guess this is the only way to describe it… If you stop using a program that’s using Windows Media Player in the background, then within a day or two that same program automatically starts using it again (when you’re watching a video, for example).

Are you using a wired or wireless connection to stream media content?
I am using a wireless connection to stream content from my PC to my TV (Smart TV) and XBOX. I had this same issue and tried calling Microsoft for help. But after trying both options, it turned out that the problem is not because of your wireless connection or PC.
The issue is that you are using a wired connection to stream media from your PC to your TV. Microsoft tried to solve this issue the best they could but there is nothing they can do. The best solution to fix this issue is to use a wireless connection instead of a wired one.

What internet service provider do you have and is your home network properly set up (router, firewall, etc)?
I am using XFINITY from Comcast (Internet and Cable). My home network is properly set up. I have a firewall and a router. Is your internet service provider and home network set up properly?
What is the legit answer to this question? Of course, the answer would be no, but that’s not going to help you fix your problem. Here are some steps you can take to figure out if your home network is properly set up:
– Connect directly to your modem with an ethernet cable and test connectivity by opening a web browser. If you’re unable to get online, troubleshoot here; also make sure that there aren’t any other devices connected.
– Use the “Network and Sharing Center” in Windows to identify any problems with your network. To open the Network and Sharing Center, press Windows+Break (or right-click on My Computer and select Manage). Click on “Change adapter settings” on the left side. Right-click your network adapter, then click “Properties.” Click the “Troubleshoot problems” link in the upper right of the window.
