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Sign in to your Microsoft account
Each console uses a Microsoft account to sign in. So to get started, you’ll need your email address and password on hand. You’ll also need to sign in. If you don’t have a Microsoft account yet, go ahead and create one by choosing “Sign up now” on the sign-in screen.
NOTE: If you have a secondary user on your console, and you want to remove your Microsoft account from the console, make sure that you’re signed in as the primary user. You can switch users on the sign-in screen.
To sign in:
On the Xbox home screen, choose your avatar in the upper right-hand corner and then choose “Sign in.” Choose “Sign in to an existing account” or “Create a new account. Enter in your email address and password using what you know on the site, or use a Microsoft account email address. Enter the code from your Microsoft account, which you can find on your Details page.
Your Xbox will ask to sign in to your Microsoft account. Select “Sign in now.” You’ll get information about the sign-in process, including what will happen after you’re done. It’s usually safe to skip this step.
Select the Xbox that you want to remove the account from
The Xbox One and Xbox 360 consoles each have a profile page you can go to by selecting the “Accounts” option in the Microsoft account on your device. Sign in using your Microsoft account credentials. Select the Xbox that you want to remove the account from. At the bottom of the page, select “Remove this device.” You must use the same Microsoft account you used to purchase or redeem an Xbox Live Gold subscription for that console.
If you want to remove your account from multiple Xbox consoles, repeat these steps for each one. If you have a Kinect hooked up to your console, it may disconnect when your account is removed from the Xbox One console. If this happens, set up a normal controller to connect using a USB cable and then pair the Kinect with that controller.
Next steps [If you want to use this information as knowledge:]
If you are disconnecting your account from multiple Xbox consoles, sign in to each one. Select the option in the upper right-hand corner that says “Account” to select a console. Click “Remove this device.” You must use the same Microsoft account you used to purchase or redeem an Xbox Live Gold subscription for that console.
Content rating: Everyone
Click Remove this Xbox
Once you are signed in to the console, click Remove this Xbox . In the confirmation dialog box, select Remove from all consoles . Note that removing the account will remove all information associated with the account from your Xbox including any subscriptions and content purchased through that account. This information will no longer be available on the current console or any other. It is recommended that you save this information to a USB drive in the event you may want to use it again in the future.
Click Remove again to confirm
It’s time to confirm that you want to remove your account from all consoles. Select Remove again to remove the account and remove any content associated with your email address. Observe the following final confirmation dialog box and select Yes, remove this account and all its content to confirm that you want to remove your account from the console.
Do you want to remove this video game account from all consoles? * Yes, remove this account [Yes/No]
Press “Remove Account” again to remove the account
Click “Remove Account” to confirm removal
Click Remove again to confirm removal. The confirmation dialog box should appear again. Select Yes, remove this account and all its content to confirm that you want to remove your account from the console.
If you choose to remove your account again, you will be prompted with the following confirmation dialog box:
Remove this video game account from all consoles? * Yes, remove this account [Yes/No]
Press “Remove Account” again to remove the account
Click “Remove Account” to confirm removal. The confirmation dialog box should appear again. Select Yes, remove this account and all its content to confirm that you want to remove your account from the console.
Press “Remove Account” to remove the account
Your Xbox account will be removed from that console
Your account will now be removed from that console. The Xbox One and Xbox 360 consoles will no longer recognize your Microsoft account on that console. To use another Microsoft account, select Sign In from the Account tab in Settings on “your” console. If you have any questions or issues removing an account remotely, please visit our support forum at http:support.xbox.comcontact-us.
If this is your console, you can check the status of your account by selecting My Account from the Settings tab in Settings on “your” console. You can choose to sign in with a new Microsoft account or re-add the existing Microsoft account to this console.
The support forum is a good place to find links and information about a variety of topics. If you need additional help with an issue that doesn’t require troubleshooting, please visit our support forum at http:support.xbox.comcontact-us for assistance.
If you have additional questions or concerns, please contact us at http:support.xbox.comxbox-supportytgglobal-en-us.
